1. How many kinds of transfers are there?
a. There are three types of transfers available within DishOut, 1) Transfers made to Co-workers, 2) Transfers from the business to its staff, and 3) Transfers to bank accounts.
2. How long do transfers take?
i. Transfers from the business to staff members are instant and should appear in your DishOut Balance immediately.
1. These are tips being paid based on end of shift reports from a POS.
ii. Transfers between staff members are also instant, and will appear in your DishOut balance immediately.
1. These consist of tips being shared between co-workers like tips to hosts or
bartenders for shifts worked together.
iii. Bank Transfers – when moving funds from your DishOut account into your personal bank account there are two options:
a. Standard – which typically takes 1-3 business days, depending on the day
the transfer is initiated. The system is based on Central Standard Time, and
must be accounted for to estimate the anticipated arrival of funds. This
option is FREE.
b. Next Day – This option is typically processed in 24 hours, but is also based
on Central Standard Time. This option costs $4.50.
3. What are the transfer fees?
a. The only transfer that has an associated cost are the ‘Fast’ (Same Day) bank transfers. All other transfers are FREE for all users.
4. What if I don’t have a bank account?
a. At this time, a bank account is ONLY required if you’d prefer to transfer your tips into your bank account.
B. Tips will be immediately available on your DishOut debit card.
i. Each DishOut debit card is issued with a routing and account number and can be used as a traditional bank account.
5. How does the app track my transfers/activity?
a. DishOut allows you to review all transactions through the ‘Activity’ tab located in the bottom right corner of the app’s main page (It’s a clock symbol). There are three features that users can toggle between.
i. ‘All’ - This tab contains all transactional information - tips received, tips shared, debit card activity, and banking transfers.
ii. ‘Checkouts’ - this is all activity of transactions paid from the business to the user, each transaction includes the date, and the total tips. When you click on a specific date
details of that check will pop up, which includes Food, Alcohol, Net Sales, Total Sales
and Tip Amount.
ii. ‘Shared Tips’ - this is any transaction from one user to another, when you select a specific date it shows whether money was received or sent, the date, and the other user
6. Can transactions be reversed/canceled?
a. Transactions sent between users (Shared Tips) cannot be reversed or modified once they have been sent.
b. Transactions from business accounts to user accounts cannot be canceled or reversed. c. Banking transactions can be canceled, as long as they show as ‘Pending’.
7. How quickly do I get tipped out?
a. The timeline for tip distribution depends upon an individual business owner's preferences. Checkouts can be created on a daily basis, as all information becomes available to DishOut at the close of each business day.
8. Can I request my tips from co-workers?
a. At this time you cannot make requests for tips from co-workers.
9. How is my information protected or secured?
a. DishOut’s information security program is designed to meet or exceed industry standards, and we use many different controls to keep your personal information safe.
i. Plaid is certified in internationally-recognized security standards, like ISO 27001, ISO 27701, and is SSAE18 SOC 2 compliant.
ii. Synapse provides banking services through FDIC partners.
10. My transfer hasn’t gone through yet, what happened?
a. There are two critical aspects to consider when making a transfer.
i. What time is it, and what day is it?
1. Transfers made AFTER 11AM PST (Pacific Standard Time) will be
included in Next Day ACH batch at 3:00PM PST
2. Transfers made on Friday or Saturday may be delayed until the next Monday,
depending upon your individual banking institution.
3. Bank holidays celebrated on Monday will delay transactions until Tuesday, etc.
11. Can I tip anyone at any time?
a. Yes, as long as there are funds in your DishOut account balance, you are able to tip any co-worker at any time. When you tip another staff member on a day without a check out, the sales breakdown will not be available for reference.
12. Can I connect multiple bank accounts?
a. No, not at this time, each user is limited to one bank account.
13. How does the DishOut App know what my tips are?
a. DishOut pulls directly from each business’ Point of Sale system, as the POS conducts its closing batch assessment, it communicates with DishOut and generates a ‘checkout’ for each user who worked that shift, and received debit/credit card tips.
14. What if I don’t want to use the app for my tips?
a. DishOut is intended to be a seamless platform that allows business owners to transfer tips owed in a more expedited way. Alternative options to using DishOut will be determined by individual business owners
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